FAQ
Support Center
Expert answers for your portable energy questions. Focused on mobility, safety, and small-batch OEM partnership.
Portability & Performance
How light are your power stations compared to competitors?
We utilize high-density LiFePO4 cells and magnesium-aluminum alloy shells. Our 500W unit weighs only ≈ 4.2kg, which is about 15-20% lighter than traditional plastic-shelled units of the same capacity.
Which daily devices can the 300W/500W models power?
Our mini units are optimized for consumer electronics:
- Laptops: 5-8 full charges.
- Drones: 6-10 recharges.
- CPAP Machines: 1-2 nights of usage.
- Mini-Fridges: 8-12 hours of continuous run.
Aviation & Compliance
Can I take these power stations on an airplane?
According to IATA regulations, batteries under 100Wh can be carried in hand luggage. Our "Nano-Series" units are designed specifically for flight compliance. For units over 160Wh, they must be shipped as Dangerous Goods (DG) via specialized couriers.
What certifications do you provide for EU/US customs?
We provide a full compliance set: CE, FCC, RoHS, UN38.3, and MSDS. All our lightweight units pass rigorous drop tests and thermal stability tests to ensure smooth customs clearance and buyer safety.
Customization & OEM
What is the MOQ for logo and color customization?
We are specialists in Small Batch OEM. You can have your own brand logo laser-engraved with an MOQ of only 30-50 units. For full shell color customization, the MOQ starts at 200 units.
What is your typical lead time for wholesale orders?
For stock items, we ship within 3-7 days. For small batch OEM orders (with logo), the lead time is typically 15-20 days. Mass production for containers takes 30-35 days.
Warranty & Logistics
How do you handle warranty for international distributors?
We offer a 24-month warranty. For our partners, we usually provide 1% free spare units with bulk orders or ship replacement components via express to ensure your local customers are always supported.
Have a specific technical or wholesale inquiry?
Contact Specialist